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Mr Morris

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22/04/2024

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Poor Customer Service
Motorserv not as it would seem lack of customer service don't return calls ignore messages.

I'm very doubtful what they consider a failure as part of an mot. Just because a part has surface rust doesn't mean it needs replacing!

Would I use again? Definitely not over charging l think bit of a con going on

Mike R

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05/04/2024

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Lack of interest
No actual customer service

Mircea Bratu

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13/03/2024

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Not recommended
Hi all, I want to share my experience with this garage.
I had a previous post but because I use sensitive information my post was deleted.
So I order some parts with this garage last year in June 2023 (shock absorber all 4) for my Mercedes Cls plus labour i have ask for genuine parts so they said to me, they will order genuine parts from Mercedes.
All good I paid with instalments payments so they received the full amount of £1700 so they call me saying my credit has been approved now they have to order the parts.
The parts have arrived couple of days later they call me to book an appointment but with 2 days before the appointment i had a traffic collision, I called them if it’s possible to return the parts first time they said yes but the next day they told me the parts cannot be return as they are special parts and Mercedes they don’t accept return on these parts.
They communicate to me the parts or total amount will be held on their system so if i have another car they will fixed for free because i have a credit left in their system.
After 6 months my car was ready so i start rang the garage.
At some point the customer service were so annoyed because I call them twice a day/ dropped them email , I have to go my self From Birmingham to Solihull and his explanation was ‘I am not the single client’
My first booking was on 18.12.2023 like I said in the previous post at 08.00.
Nobody show up until 09.15 so i stay outside just me and the chauffeur from the garage (picking up car from the clients and drop their car) and the queue start to build up.
When the first employee arrive at 09.15 I go inside but he told me to wait outside because he got customers , I have replied I am also a customer and i have arrived first so deal with me first , he insisted to go outside and he will give me a shout when to come inside.
He apologised and he said that the car will not gone be fixed today because a lot off staff was ill , and I have decided to stay inside the reception to see if any other customers are refused, surprised I was the only one!
I wrote an email to the branch manager is the same day he didn’t bother to reply to my email . I wrote in the email my concerns and I have a bad feeling about this.
He confirmed my next appointment on the 21.12.2023, I come on the 20.12.2023 in the afternoon before the closing time I asked him very polite to show me the shock absorber before they will fitting on my car , after many requests he decided to show me the parts and when I saw them I was shocked, they were the cheapest shock absorber because I goggled it ,brand KYB £85 each.
I asked the guy from the office if these are my parts and also if these will be fitted on my car he replied Yes Definitely , we have some argue and he shout for a mechanic and also the mechanic tried to convince me these are genuine parts and Mercedes are not building parts which i know i think everyone knows. I took also a picture of them so I have a proof.
But I will not forget their faces when they tried to convince me that those parts are genuine!!!
In the same night i raised a complaint to small claim court!
It’s been settled but not on my terms because I have planned my holiday for this summer from last year I was afraid of loosing my vacation when I have the hearings!!
The manager said all the time these parts had been order by confusion.
Not recommended at all, all the dealers now accept instalments payments with bumper I didn’t know until now yeah I know the dealers are expensive but I’d rather go to the dealer than go through something like this again!

Gerard Nelmes

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07/02/2024

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1st class
From beginning to end a good experience. No fibs or hard sell. Lovely people and very happy with purchase.

Clive Bevan

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04/01/2024

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Enjoyable experience
Ahsan & the rest of the staff/engineers were extremely helpful in making my car purchase as easy as possible

Simon Barrett

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13/09/2023

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fast and efficient
Thank you Ahsan for once again looking after me with the purchase of my new car. 5*****

Sydney Evans

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05/09/2023

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Bought a second hand car
From start to finish, the service we received was outstanding. Nothing was too much trouble. Ahsan was very friendly and helpful. We received quick and easy communication. The car is in good condition, well looked after and all minor issues the car had were resolved before collection. The additional touches, that went above and beyond the normal level of service, were much appreciated. Overall a great experience, would highly recommend.

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John Alldrick

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19/06/2023

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Excellent customer service
Excellent service from Bart and the team in vehicle sales
Would highly recommend if your looking for a new used high quality car.

Andrew Humphreys

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15/06/2023

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Top job
Very happy with my experience with motorserve .car was immaculate and a beautiful drive all the team thank you .

Kelvin Simatwo

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02/06/2023

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Excellent Service
I bought my Ford Fiesta about a month ago and it's wonderful! I saw the car on Autotrader and contacted Motorserv-UK. The whole buying process was smooth - and special thanks to Bart who was kind, helpful and gave me a test drive and peace of mind with my car choice. Thank you MotorServ-UK.

Timothy Mulrennan

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25/05/2023

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BMW X5 M50d
Assam was very polite, and helpful. listened to my queries made me feel at ease as I contemplated buying your BMW. I came away with a beautiful car for a fair price. Thank you all for an enjoyable experience especially thank you Assam.

Michael Mccarroll

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25/05/2023

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Great 5star experience
We was looked after by Bart!
A Great guy and very helpful,
Well done Bart you made it a great experience for me and the other half!

She’s loving the car and very happy with it and the service you and the company provided with delivery!

Thankyou to all involved
And I’m sure I will be buying another car with you 👍🏽

Definitely a 5star experience thankyou Bart!!

Kevin Golec

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20/05/2023

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Fiat 500l
I bought a fiat 500l. I travelled from Norwich (160 miles each way) to view and test drive the car. The car was exactly if not better than described. Bought the car. Then travelled back to get it a week later. Car was perfect. They had gone above and beyond in servicing, mot and warranty. Mohammad was brilliant, responding to any queries I had soon as. I have bought many cars over my long years and I don't think I have ever had such good service. Thanks

Adam Evans

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03/05/2023

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Terrible!!!
I wish i could leave 0 stars

Once this company has your money they completely ignore you or fob you off.

Communication is terrible.

Chase and chase “request as urgent” send emails phone calls, no one seems to be able to complete a simple task. Beyond annoyed!!!

God know how they have awards for good service.

Carl Jones

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21/04/2023

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Buying motor car
My experience was good no pushy sales man was left alone to look over the vehicle any jobs I asked them to do were done well done motor serve they even delivered my vehicle to my address

Kareshma Aucharuz

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13/04/2023

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Very good experince
The process was very fast and thourough. Staff were very welcoming and helpful, specially a big thank you to Ahsan. He was amazing. I would surely 100% recommend others to buy their cars from this company.

Kamran Saleem

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12/04/2023

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X5 Service and MOT
As always, top top service.
MOT and Service carried out properly, and lights turned off. Car cleaned inside and out. Courtesy Car helpful as usual. Thanks guys- keep it up!

Robert Chesworth

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04/04/2023

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Not bad
I'm usually very cynical about Car Sales companies but I'll have to say I was quite impressed by this lot.
Bart the salesman was efficient, reliable, professional but also very friendly. My car was delivered the next day 90 miles away at the time they said. Everything that they had promised to be done to the car , had been done. Good company.

Hakimul Haque

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30/03/2023

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Excellent customer service
Great tour of the car and its features. Was able to take it for a good length test drive. The agent was knowledgeable in sharing the features. The responce was superb and could not of asked for anything more. Much appreciated.

Dean Welch

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29/03/2023

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New car
Excellent service. Very friendly

David Selman

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24/03/2023

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Excellent service
I have been looking for the car I have recently purchased from Motor serv uk, for a while, and visited a number of dealerships in the process.

I have met some of the most underwhelming and uninterested sales people who haven't shown any interest in selling me a car, so much so I almost gave up! till Bart from Motorserv contacted me from an email enquiry I had made.

I can't commend him enough! the whole process from working out how he could get me the best deal that suited my budget and the price I needed for my PX to the level of communication through out the sale to the day I collected my car has been a great experience.

also I had a couple of minor issues after the sale, that were dealt with quick and efficiently, which I believe is sign of a good company and great staff.

Thank you to Bart Brodacki.

John Mckeane

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22/03/2023

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Professional team
Thanks to Bart and his colleagues for their help when purchasing a second-hand car. They arranged things so that I could visit at short notice, part-exchange, and drive away on the day. Also went out of their way to allay some concerns I had. So, professional and honest service - no complaints at all.

Kirsty Wilkins

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21/03/2023

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Brilliant, no hassle service!
Had such a great experience with Motor Service UK. My initial online query was dealt with promptly by Bart who was professional throughout. From the initial query, to the test drive to the purchase, Bart was informative and made me feel at ease. Aside from the courtesy and professional experience from Bart, who also helped with surprising our kids with our new car, the car itself is spot on. 100% transparency on the vehicle details and Bart was happy to ensure a few minor issues were resolved before collection. Overall, I cannot fault the quality and service provided by Motor Serv UK, and have already recommended to a couple of friends ☺️

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Harry Brown

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20/03/2023

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All round great experience
When I told my friends I was looking at a car from Motorserv they immediately said how good it was and they weren’t wrong. Ahsan in sales was quick to respond to emails, was knowledgeable about the car and made the exciting process of buying a car, totally stress free. I’ll be returning to Motorserv for all my services, MOTs and new cars in the future

Steve Hall

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14/03/2023

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Car purchase
From initially viewing to purchase and collection the procedure was faultless. I would recommend motor service UK to anyone looking to purchase a quality used car. Early days but could not be happier with the car. Ahsan is a top guy and again highly recommended. Will be back in July for my free service and will update my review then. 👍👍

Sharon Measures

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13/03/2023

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Excellent
Very professional and friendly staff especially Bart. Not pushy at all and took the time.

Abdur Rob

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10/03/2023

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Great service
Excellent and professional service received really happy with everything.

Sam Dodson

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07/03/2023

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Very friendly and helpful car Salesman
I had a great experience at Motorserv. Bought a Ford Fiesta without any hassle.

Cullen Dunn

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04/03/2023

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All round great experience!
Everyone dealing with my purchase was very helpful and had great customer service

Michael Smart

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24/02/2023

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Overall good experience
Customer service was great. Vehicle I purchased was competitively priced.

James Boyes

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20/02/2023

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Audi s1
Great customer service - literally no complaints

Donna Bright

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17/02/2023

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Exceptional level of customer service
I purchased my vehicle a few days ago and I can not express what an amazing experience from start to finish.Everthing was to perfection and I will definitely be recommending to family and friends.Bart was absolutely charming and the unveiling of my purchase was the icing on the cake and the lovely touch of the box of chocolates. Thank you so much for an incredible service.

Aaron Fitzpatrick

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16/02/2023

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Just watch getting a car off these people
I brought a car bmw 318d 2012 off this company on the 10/2/2023.

At first, when I went into the company to meet the salesman (bart) I was happy meeting him and was promised the world, I told them I was not happy with the front tyres as they only had 3m tred left on them witch they did put new ones on for me, also the salesman (bart) said that he was going to get the wheels refurbished for me. I was happy with what the salesman was saying to me as he also put 12 months M.O.T and a new service on the car.

I was not offered a test drive in the car by the salesman (bart) and drove the car home after purchasing the car, when I was driving the car home the car was making a clunking sound from the front suspension when i hit a pot hole or went over speed humps.

There was a loud ticking noise coming from the engine so the minute I got home I contacted the salesman (bart) to let him know that this was happening, so he passed me through to a mechanic to book me in so they could take a look at the car, bearing in mind it's just had a new M.O.T on the car!!!

They booked me in for the inspection on the 14/2/2023 to cheak the car over.

when I went to look at the car Thoroughly when I was home; I found that they did not refub the wheels like I was told and just sanded back the curb marks on them as every wheel also had Bubbling all over them, I know I was told that they will do this as they wernt happy sending a car out with curbed and marked wheels and it was a freebe (good will gesture), but if you going to tell the buyer that your going to refub wheels then you do the whole wheel where it needs it surely!!!

I returned back on the 14th whitch I had to miss a day off work, to meet the appointment I went into the m.o.t/service department and the main service mechanic came out and took my keys to take my car for a test drive to see if he could hear the noise from the suspension (clunking) and the ticking noise from in the cabine of the car, I was then met by a other machanic not the same one saying he couldnt hear any of the noises that I explained so could I take him In the car so I could point the noises to him so he could confirm them to the senior mechanic, after taking the second mechanic out in the car with me with me driving the car and pointing them out to him, he clarified that there was a ticking noise from the cabin and a clucking sound from around the suspension area.

They then took my car onto the ramps to give it a proper inspection (this should've been done before I took the car and on its m.o.t).

After inspecting the car I was told that it needed two new track rod arms for my suspension and they could hear the ticking noise and they weren't to sure if It was the chain or not on the bmw,they wanted me to drive my car home after booking in for the work to be done and I was not happy with this so I went to speak to the salesman (bart) to tell him I wasn't happy that I had to drive my car away with these problems, when I went to see the salesman (bart) the sales manager (simon) overheard me speaking to bart and wanted to deal with this himself, went over to the service center and asked them if they can get work done today as I live quite far away from motoserv and was troublesome for me to get home and back without a car.

Sales manager (Simon) was very helpful but couldn't understand why I was so upset that they gave me a car with a new 12 months m.o.t on it and after there inspection they find these problems (how could it pass a m.o.t if parts needed to be changed?) I had been driving around in this car with my two young kids being present in the car! This is why I was so angry with the company who apparently do so many checks on their cars, making sure they were safe before leaving the company, and this car shouldn't have even passed an m.o.t.
The salesman (bart) was no where to be seen and he was the one that sold me the car witch I though was very unprofessional, like he did not care that this was happening and had to leave it to his manager (Simon).

Also when I brought this car I was told through email from bart I would get a £2000 extended warranty cover on the car for a year and paid £350 for this then to find out it was only £1000 cover for the year shocked me, when I told sales manager (Simon) this and because of all the trouble I have had he tried his best to rectify everything and gave me an extra year warranty and breakdown cover.

I have motorserve club with this company what gives me lifetime m.o.ts and other things I.e servicing,wheel alignment etc but I will tell you now I will be staying clear of this company and not be using this free m.o.t for a year etc because of all the problems I have had with my car and I wouldn't feel safe with there m.o.ts that they do after finding out the issues with my car and having to drive around with my kids in the car..

This is just my view and experience of this company and if it was not for sales manager (Simon) then I would be driving in a unsafe car.
I don't like putting reviews like this up but people need to be aware what is going on in this company.

I have the car going to bmw for inspection to Double cheak this car and work done and think that motoserv should be banned from doing any M.O.T in the future.......

Colin Townsend

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16/02/2023

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Lovely car, average prep
Bought an Infiniti Q50s. Handover was great, helpful and informative.
I definitely would expect more attention to detail with preparing the car though.
The paint chip which was missed was dealt with amicably with a discount.
But, as the wheels have been refurbished, which involves I understand machining a thin layer off, they should be balanced after, and they haven't been, so the car is incredibly uncomfortable at motorway speed.
There is no way a local pre purchase test drive could have revealed this as all the local roads are slow and m42 was too full to get above 50. It should have been checked properly after the wheels were sorted not left to me anyway.
Will have to take it straight to a tyre shop before I can actually go anywhere in it.

Timothy Jay

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15/02/2023

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Great service
Fantastic company
Ashan so professional
Never enjoyed parting with so much money before.
Thank you Ashan and team

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William Horton

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08/02/2023

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Great experience
Wonderful experience, staff very friendly and welcoming. Would definitely recommend

Antony Lune

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19/01/2023

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Refinance
I made contact with Simon who has helped me through the refinance of a couple of vehicles.

The service I have received is second to none and has always been the same.

I highly Recommend this company.

Toni Meredith

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18/01/2023

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Great service and professional
I recently purchased a car through Motorserv, I dealt with Ashan in sales.
He was friendly and professional, there were some items I needed checking and sorting and he did this and kept me updated.

It was a pleasure to deal with him and Motorserv. Will definitely recommend them.

Alicia Kingstone

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29/12/2022

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Amazing experience and easy process
I had the most amazing experience purchasing my Audi Q2 and part exchanging my old car. Ahsan made the process very easy, explained everything and made me feel very confident and comfortable in buying my new car. It was presented well on the turntable with a cloth reveal being such a good touch. Ahsan was a pleasure to deal with,a credit to the company.

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Steven Gilbert

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14/12/2022

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Car purchase - excellent customer service
Great communication and customer service from Asan .

Would highly recommend Motorserve.

Thanks
Steve

Md Miah

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09/12/2022

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Insane service from Ahsan and the team
First of all, want to say thanks to Ahsan for making the collection go my 335i special. A very rare car to come by and in the spec as well. Ahsan made the collect very simple including part exchange of my previous car. Cannot fault him and his service is second to none. Had all the documents signed off a week prior to make the collection very easy and hassle free. Very happy with how the car was presented on the turntable. Saying this will be staying in touch with the team at MotorServ for future purchases.

Thanks Anayeth

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Chi Chung

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01/12/2022

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Sale of Ford B-Max. Bart was great.
The gentleman was professional and made me feel very comfortable in their presence. From the initial call to the collection and payment all were great. Would definitely recommend and use their services again.

Amanda Seabright

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29/11/2022

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Excellent setvice
Faultless service from start to finish, professional, friendly and welcoming - would100% recommend

Marie Yates

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24/11/2022

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Great company
We had excellent service and communication as soon as we arrived, big shout for Bart who looked after us and explained very thoroughly on the car we choose.

Jennifer Broad

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23/11/2022

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Outstanding
I purchased a Volvo S60 recently, the salesman Bat was very professional at all times and very polite.
Unfortunately the car had a few problems when I got it home which were not covered by warranty. I contacted Motorserv who were outstanding, they refunded what I had paid to get the faults analysed by Volvo and collected the car to put the problems right.
This is not your usual 2nd hand car dealer. If you want to buy a used car, buy from Motorserv. I will certainly be buying my next Range Rover from them in the next year.

Van Tommy Dinh

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17/11/2022

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Bought a BMW Car at MotoservUK
Love my new car. Great service, very helpful and very friendly from the Sale Team.

Suminder Panesar

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14/11/2022

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Always great service
We have used Motorserv on several occasions and the service is always amazing! Simon always goes above and beyond for us. The team are great!

Olivia Brookes

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11/11/2022

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Going the extra mile
Bartosz Brodacki Specifically was a credit to Motorserv with my purchase of my new car. He went above and beyond with making sure I was happy and went the extra mile. The extended warranty and club scheme I received was the icing on the cake.

1 million percent I’ll return when I purchase my next car. I recommend anyone in the West Midlands area and further to check these guys out.

Joseph Wright

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01/11/2022

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Great customer service throughout!
I purchased a Porsche through MotorServ and was assisted by Ahsan. Ahsan was great throughout the entire process, knowledgeable, personable and took time to ensure I was comfortable with the process.
A great customer experience, worth the two hour drive and a company I would use again.

James Vardy

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31/10/2022

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BMW 335D
Just collected a BMW 335D from Motor Serv and would highly recommend them. From the initial phone call to the test drive and then the collection was exactly how you want the process of buying a car to be. Bart followed everything through and kept us up to date with what was happening and is a great salesman and a credit to Motor Serv. The collection was extra special as it was for my 21 year old son and the car was revealed from under a cover made it more of an occasion. Thank you again Bart.

О нас…

MotorServ-UK Servicing & MOT Centre Solihull

Unit 26, Monkspath Business Park,
Solihull, West Midlands, B904NZ

01215810992

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OVERALL RATING 5.0

Overall rating only counts reviews collected on Ваше мнение важно

1668 REVIEWS INCLUDING 245 PLATFORM REVIEWS

232 CERTIFIED REVIEWS

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Средняя оценка: 4.7

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Средняя оценка: 4.7

Ваше мнение важно

Средняя оценка: 4.6

Google

Средняя оценка: 4.4

Фотографии клиентов…

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Кратко	Used car Servicing in Solihull
Описание	MotorServ-UK, Birmingham and Solihull's premier auto service and MOT centres. Providing a real main dealer alternative for all of your Vehicle Service, maintenance and repair needs. Dealership level service and care, without the dealership level prices.
Основные виды деятельности	Car Services, Diagnostic Centre, Mot Centre, Wheel Alignment Services
Языки	English

Товары и услуги	Vehicle Servicing Brake Servicing Cambelt Replacement MOT Diagnostics Wheel Alignment & Tyres
Принимаются ли кредитные карты	Нет